I need help now

In an emergency 

In an emergency, Triple Zero 000. You can ask for an ambulance to go to hospital, police to keep you safe, or the fire service.

An emergency is when you or someone else: 

• is badly hurt
• needs medical attention right now, like if you are very sick
• is in danger, like if someone threatens to hurt you
• sees a crime or an accident that hurts people. 

When you call 000, you will need to say where you are and what has happened. For example, you could say what street you are on and that you have seen a bad car accident. 

You can NOT send an SMS or text message to Triple Zero 000. 

You CAN make an emergency call using the National Relay Service (NRS). It has options for:

• NRS Chat
• SMS Relay
• Video Relay
• NRS Captions
• TTY
• the NRS help desk.

For someone to talk to 

You can call Lifeline if you are worried, sad, depressed, anxious or in a hard situation and don’t know what to do. Lifeline helps people so they don’t have to face hard times alone.

To talk to Lifeline, call 13 11 14, text 0477 131 114 or visit www.lifeline.org.au/chat to talk online. 

Anyone thinking about suicide can call the Suicide Call Back Service on 1300 659 467. 

There is a chat button on the Suicide Call Back website so that you can talk by text. Click on the "Chat" button to write to a counsellor. If there is a counsellor free, they will write back straight away.

Call 1800 187 263 for the SANE support line. SANE is a mental health service for people with complex mental health issues and trauma, or mental health issues that last a long time. You can talk online or over the phone to people with lived experience.  

Blue Knot helps people recover after complex trauma. You can call the Blue Knot Helpline and Redress Support Service on 1300 657 380. 

13YARN is a national crisis support line for mob. Call 13YARN to speak to an Aboriginal and Torres Strait Islander crisis supporter. 

My Lived iD helps people with intellectual disability find mental health information. On the My Lived iD website, you can learn about mental health services.

If someone hurts you 

You can call the National Disability Abuse and Neglect Hotline on 1800 880 052 if you have been hurt, treated badly or neglected. The National Disability Abuse and Neglect Hotline helps keep people with disability safe.

Anyone can call the hotline to make a report, like people with disability, their family members, friends and professionals.

If you are deaf or have a hearing or speech impairment contact the National Relay Service (NRS) by calling 13 36 77 then asking for 1800 880 052.

For harm that happens online you can make a report to the eSafety Commissioner. It could be about cyber abuse or image-based abuse, like if someone shares photos or videos of you that are not okay.

Call 1800RESPECT if you are affected by family or domestic violence. They can help you find support close to where you live. 

To talk to 1800RESPECT you can call 1800 737 732, text 0458 737 732, or visit www.1800RESPECT.org.au for online chat and video call services.